Terms & Conditions

1. Introduction

Welcome to e28, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("T&C") constitute a legally binding agreement between you ("the Player" or "User") and e28 ("we", "us", or "the Company") governing your use of all services, games, and features available at https://e28.vin.

These terms apply to all users of the e28 platform regardless of location, device, or access method. By continuing to use e28 after any changes to these terms are published, you acknowledge and accept the updated T&C. If you do not agree with any part of these terms, you must immediately discontinue use of our platform.

2. Eligibility & Age Verification

Access to e28 is strictly limited to eligible individuals. To register and use our platform, you must meet all of the following criteria:

• You must be at least 21 years of age. This is a non-negotiable requirement — 21+ only.
• You must be legally permitted to participate in online gambling activities in your jurisdiction.
• You must register using accurate, complete, and up-to-date personal information. False registration details will result in immediate account suspension.
• You must not have an existing active e28 account. Only one account per person is permitted.

e28 reserves the right to request identity verification documents at any time. Failure to provide satisfactory verification will result in account restriction or closure. We take our commitment to age verification seriously to protect vulnerable individuals.

3. Account Registration & Management

Each player is entitled to register only one account on e28. Duplicate accounts are strictly prohibited and will be closed upon detection, with any associated balances forfeited. You are solely responsible for all activity conducted through your account.

Account Security Obligations

You are responsible for keeping your account credentials strictly confidential. e28 will never contact you and ask for your password. If you believe your account has been compromised, contact our support team immediately. You must:

• Choose a strong, unique password and update it regularly.
• Never share your username, password, or one-time PINs with any third party.
• Log out of your account after every session, especially when using shared devices.

Account Closure

You may request account closure at any time by contacting our support team. e28 also reserves the right to close, suspend, or restrict any account that violates these Terms & Conditions, engages in fraudulent activity, or poses a risk to the integrity of the platform. Any pending winnings derived from fraudulent activity will be forfeited.

4. Deposits & Withdrawals

e28 supports fast and secure BDT transactions through a range of trusted local payment methods. All financial activity on our platform is subject to the following policies.

Deposit Policy

Deposits are processed instantly via bKash, Nagad, Rocket, and Upay. By depositing funds, you confirm that the payment source belongs to you and that the funds are lawfully obtained. e28 does not accept deposits from third parties. The following rules apply:

• Minimum deposit amount: ৳500. Maximum deposit limits may apply per method and per day.
• All deposits are credited to your e28 account balance in BDT at the time of confirmation.
• e28 reserves the right to request proof of payment for any transaction at any time.

Withdrawal Policy

Withdrawal requests are subject to identity verification (KYC) and must be processed to the same payment method used for the original deposit where possible. e28 aims to process all approved withdrawal requests within 24–72 hours Bangladesh Standard Time (BST, UTC+6). The following conditions apply:

• Minimum withdrawal amount: ৳500.
• All bonus-related wagering requirements must be met before a withdrawal can be processed.
• e28 may conduct additional checks for withdrawals exceeding ৳20,000 as part of our anti-money-laundering (AML) compliance process.

5. Bonuses & Promotions

e28 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that are communicated at the time of each offer. By claiming any bonus, you agree to the applicable wagering requirements and validity period.

The following general bonus rules apply across all e28 promotions:

• Bonuses are non-transferable and cannot be exchanged for cash unless specific wagering requirements (rollover conditions) are fully satisfied.
• Wagering requirements must be met within the validity period stated in each promotion. Expired bonuses are forfeited automatically.
• e28 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice.
• Free spin winnings may be subject to a separate wagering requirement before they can be withdrawn. Refer to the individual promotion page for full details.

6. Prohibited Activities

To maintain the integrity and safety of the e28 platform for all users, the following activities are strictly forbidden. Violation of any of these rules will result in immediate account suspension and forfeiture of all associated funds:

• Registering or operating multiple accounts on the same device, household, or IP address.
• Colluding with other players, using bots, scripts, or any automated software to gain an unfair advantage.
• Using the platform to launder money or channel proceeds of illegal activities.
• Exploiting any software bug, technical error, or miscalculation to obtain an unfair financial gain.
• Attempting to access restricted areas of the platform or interfering with its technical infrastructure.

e28 employs fraud detection systems and monitors all accounts for suspicious behaviour. Any winnings obtained through prohibited activities will be voided, and legal action may be pursued where warranted.

7. Intellectual Property

All content on the e28 platform — including but not limited to text, graphics, logos, icons, audio clips, software code, and game assets — is the exclusive intellectual property of e28 or its licensed content providers. Unauthorised reproduction, distribution, or modification of any material on this platform is strictly prohibited and may result in civil or criminal liability.

Game provider logos, names, and assets used on this platform (including those of Pragmatic Play, Evolution Gaming, Spribe, and others) remain the intellectual property of their respective owners. e28 displays these assets under valid licensing agreements.

8. Limitation of Liability

e28 provides its platform on an "as is" and "as available" basis. While we strive to maintain uninterrupted service, we cannot guarantee that the platform will be free of technical errors, interruptions, or delays. To the maximum extent permitted by applicable law, e28 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our platform or services.

In no event shall e28's total liability to you for all claims arising out of or in connection with your use of the platform exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim. This limitation applies even if e28 has been advised of the possibility of such damages.

9. Privacy & Data Protection

e28 is committed to protecting your personal data. Our collection, use, and storage of personal information are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using e28, you consent to the data practices described in our Privacy Policy. We use SSL encryption and industry-standard security protocols to safeguard all data transmitted through our platform. We do not sell or share your personal data with unauthorised third parties.

10. Amendments to These Terms

e28 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon publication on this page. We encourage you to review this page periodically to stay informed of any updates. Your continued use of the e28 platform following the posting of any changes constitutes your acceptance of those changes.

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any disputes arising out of or in connection with your use of e28 shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached informally, disputes shall be referred to binding arbitration. e28 strives to resolve all player complaints fairly and transparently. For any grievances, please contact our support team at [email protected] before pursuing formal dispute channels.

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, our support team is available 24/7 to assist you. We are committed to providing prompt and helpful responses to all player enquiries.

You can reach the e28 support team by email at [email protected]. Our team operates around the clock, seven days a week, Bangladesh Standard Time (BST, UTC+6).