e28 Privacy Policy

At e28, protecting your privacy is a fundamental commitment. This Privacy Policy explains in plain language how we handle the personal information of players who register, deposit, or otherwise use the e28 platform — Bangladesh's trusted online casino and sports betting destination.

By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the e28 platform and contact our support team for assistance.

1. Information We Collect

When you register and use the e28 platform, we collect certain personal information necessary to provide our services, verify your identity, process transactions, and comply with our obligations. The categories of information we collect include:

• Identity information: full name, date of birth, government-issued ID number, and nationality.
• Contact details: mobile number, email address, and residential address (city, district, Bangladesh division).
• Financial information: payment method details for bKash, Nagad, Rocket, Upay, and linked bank accounts; transaction history including deposits and withdrawals.
• Device and technical data: IP address, device type, browser type and version, operating system, session timestamps, and geolocation data.
• Behavioral data: game play history, betting patterns, bonus usage, and platform interaction logs collected for responsible gaming monitoring and service improvement.

We only collect information that is directly relevant and necessary for delivering our services. We do not collect sensitive data such as religious beliefs, political opinions, or biometric identifiers unless legally required.

2. How We Use Your Information

The personal information collected by e28 is used solely for the following legitimate purposes:

• Account management: creating, maintaining, and verifying your e28 player account, including identity and age verification to ensure all users are 21 years or older.
• Transaction processing: securely processing deposits via bKash, Nagad, Rocket, and other approved payment channels, and handling withdrawal requests in BDT.
• Customer support: responding to your queries, resolving disputes, and providing assistance through our support channels.
• Fraud prevention and security: detecting suspicious activity, preventing unauthorized access, and protecting the integrity of the e28 platform and its players.
• Service improvement and personalization: analyzing platform usage patterns to improve our games, features, and promotional offers relevant to Bangladeshi players.

3. Payment and Financial Data

e28 processes all financial transactions through secure, industry-standard payment gateways. When you deposit or withdraw funds — whether through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or another approved channel — we handle your payment details with the highest degree of care.

We do not store complete mobile banking PINs, full card numbers, or one-time passwords (OTPs) on our servers. Transaction records are retained for accounting, tax compliance, and regulatory audit purposes as required by applicable law. We will never use your payment information to make unauthorized charges.

4. Cookies and Tracking Technologies

e28 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyze how our services are used. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as maintaining your login session, storing your language preference, and keeping your cart or game state intact.
• Analytical cookies: help us understand which pages, game categories, and features are most popular among our Bangladeshi players so we can improve the overall experience.
• Functional cookies: store your preferences (such as chosen language or display settings) so you do not have to re-enter them on every visit.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the e28 platform and your overall gaming experience. Continuing to use e28 after being presented with a cookie notice constitutes your consent to our cookie use.

5. Data Sharing and Disclosure

e28 does not sell, rent, or trade your personal information to third parties. We may, however, share specific data with trusted partners in the following strictly limited circumstances:

• Payment processors: we share the minimum necessary financial details with payment service providers (such as bKash, Nagad, or Rocket) solely to complete your requested transactions.
• Technology and security partners: service providers who assist with platform hosting, fraud detection, and customer support are bound by strict confidentiality agreements and may access data only as needed to perform their services.
• Legal obligations: we may disclose data when required to do so by applicable law, court order, or regulatory directive, and when we reasonably believe disclosure is necessary to protect the rights, property, or safety of e28, our players, or others.

In all cases, we share only the minimum data required for the specific purpose and require all third parties to maintain the confidentiality and security of the information shared.

6. Data Retention

We retain your personal data for as long as your e28 account is active and for a reasonable period thereafter to fulfill the purposes described in this Privacy Policy. Specifically, account registration data and transaction records are kept for a minimum period as may be required by applicable financial regulations and anti-money-laundering obligations.

When your data is no longer required, we take reasonable steps to securely delete or anonymize it so that it can no longer be linked back to you as an individual. If you close your account, we will process your deletion request within a reasonable timeframe, subject to any legal retention requirements that may apply.

7. Your Rights as a Player

e28 respects your rights over your personal data. As a registered player, you are entitled to:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion: subject to applicable legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes it was collected.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes or in cases where processing is based on our legitimate interests.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Privacy Request'. We will respond to your request within a reasonable period, typically within 30 days.

8. Security Measures

e28 uses industry-standard technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for data at rest, role-based access controls limiting which staff members can view player data, and regular security audits of our systems.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We therefore cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected players promptly and take immediate steps to mitigate the impact.

9. Age Restriction and Underage Players

e28 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. During registration, all players must confirm that they meet this age requirement, and we conduct age verification checks as part of our Know Your Customer (KYC) process.

If we become aware that personal data has been collected from a person under 21 without parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

e28 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or best practices. When we make material changes, we will update the 'Last updated' date at the top of this policy and, where appropriate, notify registered players via the contact information on their account.

Your continued use of the e28 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e28 handles your personal data, our support team is ready to assist you. We are committed to resolving all privacy-related matters promptly and transparently.

Email us at: [email protected]